Dead on arrival, no tech support
This is a major disappointment. The unit was dead on arrival, and I cannot reach tech support. Forget calling, there aren't even any people answering the sales line. I emailed tech support and didn't even get an auto response. I emailed again, got an auto response, but no human response after 48 hours.

Buyer Beware
Get ready to become frustrated if you purchase this product. Either the application does not open or the Open Quick Copy Center does not open in either case its very inconsistent. It also asks to place the document in when it's already in. The real problem is that you can no longer call and talk to an actual person. If you have a problem you will be at the mercy that someone will reply to your e-mail, which in my case they have not. However, the five times that I did talk to somebody their solution was always the same and that was to go into the control panel under Add/Remove programs and select repair program. I find I have to do this every time I want to scan something.

Great Product with no Support for when something goes wrong
The Neat Desk is a great product. However, two weeks ago our scanner stopped working (after only have it 2 months). We have emailed support 4 times with only automated responses. I personally had spoken to our sales rep in person (Alexander in DFW airport) and asked him to call my husband and he didn't do it. The support phone number leads you to the website and we tried everything there. I left a message on the sales line and no one called. Alexander said everyone was out in San Francisco at a meeting (I guess they were gone for two weeks). We then asked why he didn't responsd to our emails we sent him, he said they changed his email password. This is a tech company with no support. Look out before you buy! They are non responsive. We have a Neat Desk that doesn't work and there are no live bodies to speak with to help you fix it.

emptying my file cabinet & clearing my desk
Have one at work and love it so decided I would like one at home. It's a miracle for me.

Best sheet-fed scanner for any document
We use this scanner with QuickBooks 2010 and Intuit's Document Management System. Nothing else we tried works better. We now have 14 of these units deployed and being used constantly for this purpose.