Excellent Scanner ever used
I have used NeatReceipts in the past and this is a huge upgrade for me. The software as well as hardware is a big time improved. The scans are much faster now. I really love this product and recommend to everyone. Its best around.

Promising Product, Problematic Support
overall the product is sleek, functional, and useful.
unfortunately problems lie in company support and backing of product. having to spend the better half of day resolving installation issues the effective cost for us was 0+ (and i own/operate a tech support company!)

as will most hardware, the provided software is 50% of the equation. in this case the software is decent but leaves much to be desired.

hardware:
- nice form factor.
- scans cleanly.
- lack of adjustable width feeder causes many items (biz cards) to scan crooked.
- small cards (moo mini's) dont feed well at all and either jam or come out looking like a CAPTCHA.

software:
- OCR does a pretty good job, but requires a once-over before accepting to make sure it got everything right.
- occasional docs give it trouble and take forever to be processed (if at all).
- lacks ability to have presets for different itmes (biz cards/receipts), thus it requires some manual intervention, and makes the auto-detect feature useless.
- leaves a lot to be desired for customization. only changes within the software's framework can be modified. there's no way to add your own field. for instance, i wanted a simple field for biz cards labeled "Date met" but couldnt create it.

Neat Co the Company and support:
- non-existent.
- i was initially delighted to find an 800 number easily listed within the software installer- but calling it just burned mobile minutes. dead-end menus and no voicemail to be found anywhere.
- license key on software was not accepted by installer. after calling and hunting i eventually found a link on their support site to resolve this... but it wasted considerable time.
- upgrade release to 2.8 rendered my device useless. caused driver malfunction and necessitated re-install.

product is promising, but company does little to back it and provide support.
if doing it again, i might consider the Fujitsu ScanSnap S1500 instead hoping a better known brand might have better support.

Dead on arrival, no tech support
This is a major disappointment. The unit was dead on arrival, and I cannot reach tech support. Forget calling, there aren't even any people answering the sales line. I emailed tech support and didn't even get an auto response. I emailed again, got an auto response, but no human response after 48 hours.

Buyer Beware
Get ready to become frustrated if you purchase this product. Either the application does not open or the Open Quick Copy Center does not open in either case its very inconsistent. It also asks to place the document in when it's already in. The real problem is that you can no longer call and talk to an actual person. If you have a problem you will be at the mercy that someone will reply to your e-mail, which in my case they have not. However, the five times that I did talk to somebody their solution was always the same and that was to go into the control panel under Add/Remove programs and select repair program. I find I have to do this every time I want to scan something.

Great Product with no Support for when something goes wrong
The Neat Desk is a great product. However, two weeks ago our scanner stopped working (after only have it 2 months). We have emailed support 4 times with only automated responses. I personally had spoken to our sales rep in person (Alexander in DFW airport) and asked him to call my husband and he didn't do it. The support phone number leads you to the website and we tried everything there. I left a message on the sales line and no one called. Alexander said everyone was out in San Francisco at a meeting (I guess they were gone for two weeks). We then asked why he didn't responsd to our emails we sent him, he said they changed his email password. This is a tech company with no support. Look out before you buy! They are non responsive. We have a Neat Desk that doesn't work and there are no live bodies to speak with to help you fix it.